Refund & Cancellation Policy

Summary

• 14 days, no questions asked, on anything bought through our website.
• Cancel any time – one click, from the link in your receipt. No phone call, no retention offer.
• Bought inside the App Store or Google Play? Apple and Google handle those. We explain how below.

1. Which policy applies to you

Where you bought decides who can refund you. There are two routes.

If you are not sure which applies, check who appears on your bank statement, or just email support@muffinstudio.co and we will work it out for you.

2. Our refund guarantee

We offer a full refund within 14 days of your purchase, for any reason or none. You do not have to justify it, and we will not ask you to complete a survey to get it.

This applies to:

• your first payment on a monthly subscription;
• your first payment on an annual subscription;
• each annual renewal, within 14 days of that renewal charge.

Your statutory rights, country by country

Everything above is what we give you voluntarily. It sits on top of the rights your own law already gives you – it never replaces them.

• European Union, EEA and the United Kingdom. You have a statutory 14-day right to withdraw from a distance contract. For digital content delivered immediately, a trader is normally allowed to ask you to waive that right at checkout. We do not rely on that waiver. You get the full 14 days regardless of whether you have already started using the app.
• Switzerland. Swiss law has no general distance-selling withdrawal right, so our 14-day policy is what applies, and we apply it the same way.
• Australia. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major failure you are entitled to a refund or a replacement and to compensation for other reasonably foreseeable loss – and that right has no time limit tied to our 14-day window.
• Canada and Japan. Provincial consumer protection law in Canada and the Specified Commercial Transactions Act in Japan may give you additional remedies. Where they do, those remedies apply in full.

If your local law gives you longer than 14 days or a better remedy, you get the better one. We will not argue the point.

Monthly renewals

We do not automatically refund a monthly renewal after the 14-day window, because cancelling is one click and takes effect before the next charge. That said – if a renewal genuinely caught you out and you have not used the app in that period, write to us. We would rather refund you than have you feel cheated over a few dollars.

When we may decline

We reserve the right to refuse a refund only where:

• the 14-day window has clearly passed and no consumer law extends it;
• there is evidence of abuse – for example repeatedly buying and refunding the same product;
• the purchase breached our Terms of Service.

If we decline, we will tell you why in plain terms.

3. How to get a refund

Either route works and both reach the same place:

1. Email us at support@muffinstudio.co with the email address you used to buy and roughly when. That is enough for us to find the order.
2. Or reply to your Paddle receipt. Every purchase generates a receipt email from Paddle containing a link to a self-service portal where you can request a refund directly.

We acknowledge refund requests within 2 business days. Once approved, Paddle issues the refund to your original payment method. It usually reaches your account in 3–5 business days, occasionally up to 10 depending on your bank. The refund includes any tax you were charged.

4. How to cancel a subscription

Cancelling is separate from refunding. Cancelling stops future charges; it does not return a payment you already made.

1. Open any receipt email from Paddle.com Market Ltd.
2. Click the link to manage your subscription.
3. Choose Cancel subscription and confirm.

There is no retention flow and no requirement to contact us first. If you cannot find the receipt, email support@muffinstudio.co and we will cancel it for you.

After cancelling: you keep full access until the end of the period you already paid for. Nothing is charged after that. Your content stays available in the free tier, subject to its limits, and you can resubscribe at any time.

5. If we change or retire an app

If we discontinue an app or remove a feature you paid for, we will refund the unused portion of an active subscription automatically – you will not have to ask. This is set out in section 9 of our Terms of Service.

6. Purchases made through Apple or Google

If you subscribed inside one of our apps using Apple In-App Purchase or Google Play Billing, that contract is with Apple or Google. We cannot cancel or refund it for you – we do not have access to those transactions.

Apple / App Store

• To cancel: on your iPhone or iPad, open Settings → tap your name → Subscriptions → select the app → Cancel Subscription.
• To request a refund: go to reportaproblem.apple.com, sign in and choose the purchase. Apple decides these individually under its own policy.

Google Play

• To cancel: open the Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select the app → Cancel subscription.
• To request a refund: use your Google Play order history. Google generally handles requests within 48 hours of purchase directly; after that it may refer you to us.

If Apple or Google refers you back to us, forward us their message at support@muffinstudio.co and we will help however we can.

7. Chargebacks

Please contact us before disputing a charge with your bank. A chargeback costs us a fee and takes weeks to resolve, whereas an email to support@muffinstudio.co can usually settle the same problem the same day.

8. Contact

Refunds and cancellations: support@muffinstudio.co
Individual Entrepreneur Rustam Alibekov, Nino and Ilia Nakashidze Street N1, Building N3, Flat N3, Krtsanisi District, Tbilisi, Georgia